Business If you want a successful restaurant, you must know how to train your staff. Your staff is the first line of defense regarding good customer service, so training them is key to happy customers. You need to ensure you teach them everything you know. Read on to learn how you can train your restaurant waitstaff properly.
Better service is certainly a huge food service trend in 2023. One of the first things to do if you want to train your waitstaff appropriately, starting on their first day, is to get a senior staff member they can follow. You can roleplay—which we’ll get into in a second—but you can’t substitute getting out in the field and in front of customers. Show them how it’s done. Customers will fully understand the need for training—who hasn’t had a first day at work? They’ll likely even cut new staff members some slack. You can lose a ton of nuance at this stage if you don’t have them shadow a senior, and doing so will give them a firm foundation.
If you want to get some extra training, roleplaying helps tremendously. You shouldn’t roleplay needlessly, though. Ensure you do so after seeing how they act in the field when you can determine the areas where staff members need more training. If you need to correct their tone of voice, do so during the roleplay. This is necessary if you want to train your restaurant waitstaff properly, especially since it’ll allow you to help new staff members perfect certain skills.
Additionally, you should ensure your roleplays are tough. Try to roleplay a dissatisfied customer. Know that eventually, no matter how good the wait service is, you can’t please everyone. At some point, a customer will be unhappy despite your best efforts. Is your waitstaff prepared when that time comes?
We must lift the people who work for us. If you’re a business owner, remember you’re here to help people succeed. That’s your purpose. It doesn’t matter if it’s you or a busboy; you’re responsible for that person’s success when you decide to move forward with their application. As long as you remember that you’re supposed to prepare this person for success, you’ll be well on your way to running a successful company—because your heart is in it.
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