Business When evaluating the quality of your parking lot or facility, you must put yourself in your customers’ shoes. Customers don’t want to fight parking lot traffic, spend precious time searching for open spaces, and deal with other hassles. These can make visiting your business feel like a chore. Here are some tips on how to make parking more convenient for your customers.
One of the biggest issues that consumers have with traditional parking lots and garages is the lack of space. An inadequate number of parking spaces can lead to traffic congestion and turn away potential customers. You can reevaluate your facility’s current parking system by examining the number of spaces, average consumer base per day, and how much space you’re working with. Consider expanding your lot or facility to accommodate your growing customer base and provide more spaces so that customers don’t have to leave in frustration after failing to locate a place to park.
Smart parking technology is sweeping parking facilities across the globe. More and more vehicle storage facilities are adopting these systems to make parking more efficient and convenient. Some of the smart parking features to consider include automated vehicle storage, real-time parking updates, and more. These features can help increase the parking storage space in your facility, prevent traffic backups, and encourage drivers to respect their parking periods. Using a smart parking app also makes time blocks easier to pay for your customers.
With a fully automated parking facility, you won’t need parking booth attendants and other customer service workers. However, you can still optimize your customer experience through your digital application with real-time chat functions, politely worded reminders, and notification systems. Any way that your business interacts with your customers is part of its customer service, so honing your CS team doesn’t just apply to person-to-person contact in a parking booth. Be sure to provide ample customer service training for your team to ensure clear communication wherever it takes place.
This is how to make parking more convenient for your customers. Consider ways you can update and expand your parking lot or facility to better accommodate your visitors.
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