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HM Revenue and Customs (HMRC) has made a drastic U-turn today, hours after announcing places to close its tax return phone line for six months each year.
Under changes announced yesterday, from April 8 until September 29, taxpayers would have been unable to call HMRC for help with their self assessment tax return.
Earlier today, The Telegraph reported Chancellor Jeremy Hunt ordered the tax authority to scrap its plans.
As such, these changes to helpline services are now being halted while it considers how best to help taxpayers harness online services, HMRC said.
The revenue body said it is pausing its plans in response to feedback and will engage with stakeholders about how to make sure taxpayer needs are met.
A Treasury source told The Telegraph has pushing customers to use online services continues to be the “right thing to do”.
HMRC is reportedly reversing its plans to half its helpline services
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However, they acknowledged that these changes should not come to the “detriment of the general public”.
The source explained: “That’s why ministers have halted this change immediately.”
GB News has contacted HMRC for comment.
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The tax authority will reportedly speak to stakeholders about the best course of action
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